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Refund Policy

  1. How do I return an item purchased on EGraminHaat?

 

Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.


TIP:
For additional instructions check your email/SMS. We send you important updates from time-to-time. 

Login to EGraminHaat, place a return request:

1. Create a Return Request

  • - Go to 'My Orders'
  • - Click 'Return' to open the Return Request form
  • - Select 'Replacement' or 'Refund'

2. 'Item to be Returned' is picked up

The item you wish to return will be sent by you through a courier to our office i.e. Bipanan Kendra, Purulia ;  District Rural Development Cell (DRDC), Opposite of Office of District Magistrate and Collector, Purulia Town, Dist. Purulia, West Bengal – 723102. The cost of the courier will be reimbursed to you, the limit of which will be based on the type of the product to be returned.

3. Replacement/Refund Initiated

Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.


Important:

Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.


Hassle-free Returns:

We try our best to offer you a hassle-free returns experience.

- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

- You can ship the product through any other courier.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.


Exceptions:

There are certain scenarios where it is difficult for us to support returns.

-Return request is made outside the specified time frame.

-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

-Specific categories like innerwear, lingerie, socks and clothing freebies.

-Any consumable item that has been used or installed.

-Products with tampered or missing serial numbers.

-Made-to-order / custom jewellery.

-Fragile items, hygiene related items.

 

 

2. What is EGraminHaat's Friendly Returns policy

 

At EGraminHaat, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

 

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

 

We assure you that all products sold on EGraminHaat are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

 


 

Replacement

 

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost.  Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

3. What is EGraminHaat's Replacement Guarantee?

 

If you have received a product in a damaged or defective condition or it is not as described, you can return it within 2 days of delivery from sellers to get a replacement.

 

 

4. When are returns not possible?

 

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks and clothing freebies

- Defective products which are covered under the manufacturer's warranty

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

- Made-to-order / custom jewellery

- Fragile items, hygiene related items

 

 

5. Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

6. I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.